Chocolate Traders is dedicated to providing quality products to our customers. We hope you will enjoy what you have ordered, but if something isn’t right, please let us know.
We do not accept the return of our product, however we may provide replacement product or refund depending on the circumstances.
We will provide a refund or replacement goods for the following scenarios:
- Goods damaged or faulty prior to delivery – for example if the chocolate has melted on route.
- Goods that vary from their description on this website.
- Goods supplied incorrectly.
All other circumstances will be treated on a case by case basis.
All our orders are delivered ‘signature required’ by default. However if you have given us the ‘authority to leave’ your order, please ensure you have stated a safe place for the courier to leave your parcel. We will not be held responsible for items that are left Authority to leave.
If you do receive a faulty or damaged product, please contact us within 24 hours of receiving your order.